Knowledgebase

How to register on our website?
To register on our website, click on the Login/Register button on the top right corner of our website(or click here) and then fill up the registration form along with the billing details.

How to login on our website?
To login to your account on our website, click on the Login/Register button on the top-right corner of our website(or Click here and then fill up the login form on the left side of the webpage.

How to shop on our website?
To buy a product from our website, view the product and then click on the “Add To Bag” button. You can do this for multiple products that you want to buy. After that click on the “My Bag” link on the top header and then click on “Proceed To Checkout” button. By this way you can place your order by following the further options.

How to pay for the products that you buy from our website?
To pay for the product that you want to buy from the website, you can choose your preferred payment option from the various payment methods provided on the Checkout page. We have different types of payment methods- for online payment you can pay via your Credit Card, Visa, MasterCard, Paypal and Net Banking. For offline payment you can choose Cash on Delivery, Cheque, Bank Transfer(details will be provided on the checkout page).

How to check the order status?
To check the order status of the product/s that you have ordered, goto the “My Account” page by clicking the link provided on the top header(or Click here and then click on the “View” button for the respective product.

How to place a complaint?

To place a complaint, we have multiple options i.e. you can place a complaint online as well as offline too.
To place a complaint you can goto our Support Desk page (or <a href=”http://biolife.co.in/support-desk/”>click here</a>) and post a ticket there. To post a complaint, you can call us to our support department on 022-24133685. While placing a complaint via call, please keep your order number, email id and other identification details ready with you.

NOTE: If don’t find any solution regarding your problems in this page, please call us to our support department 022-24133685 or write about your problem to us at support@biolife.co.in OR if you have any doubt/question regarding any product on our website, you can make a call to our sales department at 022-24122685 or write to us at sales@biolife.co.in

Hope we have covered you with all the solutions regarding your questions and problems!

Regards,
Biolife Support Team

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Call: 022-24133685 | 022-24122685

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